□ On the back of the emerging trend in global cross-border e-commerce, Chinese cross-border online shopping has exhibited extraordinary growth. This phenomenon provides Korean manufacturers and e-commerce platforms with invaluable opportunities to expand into a broader market via e-commerce exports. Accordingly, future strategies should focus on attracting new Chinese consumers, building a powerful brand image and improving product quality and post-purchase services, while taking full advantage of the popularity of the Korean Wave. Meanwhile, the government must step up policy efforts such as improving e-commerce export statistics, simplifying logistics and clearance procedures, and building Chinese consumers΄ trust.
- This study conducted a survey on Chinese cross border online shoppers’ experiences of buying Korean products to draw implications for corporate strategy and policy-making to boost e-commerce exports.
- B2C is expected to drive the future growth of China’s e-commerce.
- Chinese cross-border online shopping has expanded incredibly fast and is projected to record 200-400 trillion won in size by 2018.
- Korea Customs Service’s clearance records are not suitable to understand the current situation of Korea’s e-commerce exports.
- China is Korea’s largest e-commerce export market and e-commerce exports to China present valuable opportunities for Korean manufacturers to broaden their market.
- At present, there are no statistics available on e-commerce exports via Chinese platforms.
- A considerable portion of Chinese consumers’ online shopping of Korean products seems to be done via Chinese platforms.
- Main reasons for Chinese consumers to not buy Korean products online include limited knowledge of Korean brands and the lack of conasumer trust in post-purchase services, product quality and authenticity.
- Main reasons for Chinese consumers’ online purchases of Korean products include their preference for Korean brands and trust in product quality and authenticity.
- The Korean-Wave is found to actually affect Chinese consumers’ initial purchase of Korean products online.
- Almost 99% of Chinese consumers with online shopping experience of Korean products expressed their intent to repurchase.
- The Korean Wave, product quality and price, and information provision are factors affecting Chinese consumers’ repurchase intention.
- Given the fact that Chinese cross-border online shopping is at the incipient stage and consumers have expressed a strong
- intent to repurchase, customer conversion should take precedence.
- Statistics on e-commerce exports conducted through Chinese platforms should be provided.
- By simplifying logistics and clearance procedures, the Korean government can help domestic manufacturers strengthen their competitiveness with regards to the needs of Chinese consumers.
- Policy support is also necessary for the protection of Chinese consumers.